How does Quest handle order refunds and bounced checks?
- If the record has has been marked as shipped the record is locked and a refund, loss or credit would then be appropriately documented as an expense to keep your funds tracking in balance.
- If the record is not marked as shipped the Quantity of the order record or a percentage discount could then be reduced to then reflect a refund/loss or credit and then a notation added to the payments tab.
- A best practice is to not mark an order as shipped/complete until your refund period has passed and/or payment for services has cleared.
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